Refund policy

If you are not satisfied with your item (including gift card) or you have received the wrong item in error whether it is due to our mistake or yours, please contact us within 14 days so we can resolve it as soon as possible.

• Returns are accepted, however, there is a 15% handling fee and freight paid by buyer, except if the item was incorrectly supplied by Willaston Auto Customs.
• Contact must be made before approval of return and photographs must be supplied. You must return items in new and unused condition with all original tags attached and all original materials included with the shipment.
• Returns must be in their original box with all original packaging enclosed.
• You must ship your return items within 14 days of delivery and in the same condition as they were delivered.
• Please include a copy your Tax Invoice for reference of your purchase.
• Any mistakes made by us will be resolved at no cost to the buyer and postage fees will be covered. We do not accept returns on electrical items, items that have been fitted or not in the original packaging.
• Freight damage is at the buyers risk and expense. Willaston Auto Customs will take all reasonable care in packing all goods, however if any item is damaged during freight from Willaston Auto Customs to the customer, no responsibility will be taken by Willaston Auto Customs.
• Freight insurance can be taken out to help reduce any potential risk – please advise us at time of purchase by contacting wac@willastonauto.com.au so we can organise a quote and payment.